FAQs
What are the shipping options available for my order?
We offer shipping through DHL or Hermes for all orders. Within Germany, the shipping cost is €5.90, while shipping to other EU countries and non-EU destinations is €14.99.
How long does shipping take?
Shipping times may vary based on your location. Typically, orders shipped within Germany are delivered within a few business days. For international orders, please allow additional time for processing and customs clearance.
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through the DHL tracking system.
What should I do if my order arrives damaged or incorrect?
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us as soon as possible. We will evaluate the issue and provide instructions on how to proceed with a return or exchange.
Are there any restrictions on shipping to certain locations?
We currently ship to most locations within the EU and select non-EU countries. However, certain restrictions may apply based on local regulations. If you have questions about shipping to your specific location, please contact us for more information.
What happens if my package is lost in transit?
If your package is lost during transit, please reach out to us immediately. We will work with the shipping carrier to investigate the issue and determine the best course of action to resolve it.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can update your shipping information if your order has not yet been processed for shipping. Once the order is in transit, we may not be able to make changes.